Stories from our customers

Here at Petcover, we love hearing how we have assisted you and your pets during stressful times. It puts a smile on our faces when you take the time to let us know how we have helped your pet. So please send us an email to hello.au@petcovergroup.com or contact us via Facebook with your story.

Sisu’s Story

Thank you Petcover – our dog Sisu, a 2-yr old English Springer Spaniel was recently diagnosed with Pancreatitis. After appearing to be initially recovering, she took a turn for the worse late at night and had to be taken to emergency vets.

It was a very stressful time for me being 8 months pregnant with our first and being sick with pneumonia. Petcover not only covered all the costs (Over $1,900*) of the emergency treatment without any questions but also reimbursed us promptly taking the financial burden away from us. Thank you!!

​*Less any applicable excess and non-claimable items.

Bosco’s Story

My little champ Bosco! As soon as I saw his sweet little face on my local vets Facebook page for sale, I knew I had to have him! He was so tiny, ‘runt’ of his litter, and just so happened to be the practice favourite! He was about 5 months old when he decided to be a big boy and climb up my fly screen and fell. The second he hit the ground I heard the break, though he was so brave.

Luckily my vet has an emergency phone number so within 10 mins he was at the vet and given some pain killers. He had an x-ray the next day and it was confirmed that he had broken his tibia. I needed a specialist to do the Orthopedic surgery, and was given an estimate of over $3000, not including medication or after care, my heart sank. I loved this kitten so much but $3000 plus? Then I remembered ‘IM INSURED’!!! Bosco had his surgery, with weeks and weeks of medication and weekly check-ups. During this stressful time Petcover were amazing, they took care of everything with zero complications and paid out over $3,000*.

It was such a relief that my boy had the best surgeon to do his surgery without complication and without me having to worry about an excessive vet bill. I cannot thank Petcover enough for what they did for my man Bosco.

​*Less any applicable excess and non-claimable items.

Jerry Lee’s Story

This is a tough and utterly lovable German Shepherd Dog named Jerry Lee, who at just 17 months of age, has visited the vet over 30 times!

As a puppy, Jerry Lee began to experience significant weight loss. He wasn’t eating properly and not growing appropriately for his age. Suffering from diarrhoea and vomiting, what really concerned everyone was that he just didn’t have the energy of a puppy. But even through numerous blood tests, x-rays and ultrasounds, Jerry Lee was a brave pup and never complained.

After exploratory surgery and a biopsy, Jerry Lee was unluckily diagnosed with Inflammatory Bowel Disease (IBD). As treatment can be very complicated and costly, it really placed both an emotional and financial strain on Jerry Lee’s family. Thanks to Petcover, this financial burden was significantly reduced and has so far saved Jerry Lee’s family over $15,500*. Once he recovers, Jerry Lee is going to be a big TV star on CTV and enjoy all the things he likes doing most – Including playing tug of war, chasing sticks and guarding his section from the birds.

*Less any applicable excess and non-claimable items.

Bea’s Story

Last year I noticed a small, weeping wound under my horse’s jaw, which upon examination by a vet was thought to be a tooth root abscess. I’d never heard of this before and was astonished how serious it quickly became, requiring two surgeries to remove four teeth and part of her jawbone, and many weeks in hospital. It was the worst infection of this type the vets had ever seen.

Four months later we’re not out of the woods yet, but she is making progress every day. I have had my horse since she was born and she’s incredibly special to me, and dealing with such a serious issue has been extremely stressful; I can’t imagine how much worse it would have been without Petcover there to pay over $5,500* for the veterinary bill.

Petcover has paid everything*, I’ve claimed promptly with their easy claims process, and has allowed me to give my horse the best care and the best chance of survival, which as a university student I never would have been able to do. I recommend Petcover to everyone! This condition was caused by nothing more than bad luck, and is the type of thing you always think will happen to someone else. I’ll never have an uninsured horse again!

*Less any applicable excess and non-claimable items.