Privacy policy
Petcover NZ Limited is committed to protecting your privacy and acting in accordance with the Privacy Act 2020, which sets out standards for the collection, use, disclosure and handling of personal information.
How we collect personal information
We collect personal information either directly from the relevant individuals or indirectly from third parties.
The personal information we collect may include your name, contact details, date of birth, payment and banking information, policy information, claims information, communications with us, information about your pet(s), and veterinary records or reports relevant to the insurance services we provide.
We may collect personal information from insurers, veterinarians, veterinary clinics, health care professionals, witnesses, publicly available sources and other lawful sources.
We use cookies and similar technologies to improve our website, monitor quote activity and facilitate customer communications, including quote reminder messages. You may disable cookies through your browser settings, although some website functionality may be affected.
We may record incoming and outgoing telephone calls for training, quality assurance and verification purposes. Where reasonable, we can provide a copy of a recorded call upon request.
Notification of indirect collection
Where we collect personal information about you indirectly, we will take reasonable steps to notify you as soon as practicable of the collection and comply with Information Privacy Principle 3A of the Privacy Act 2020, unless an exception applies.
Why we collect your personal information
We collect, hold and use personal information to provide quotes and insurance services, arrange and administer policies, assess and settle claims, comply with legal and regulatory obligations, conduct research and service improvement activities, and offer products and services that may be of interest to you.
Where permitted by law, we may send marketing communications about our products and services or those of our related companies and business partners. You may opt out at any time by following the unsubscribe instructions provided or by contacting us.
If you do not provide requested information, we may be unable to provide a quote, arrange insurance cover, administer your policy, assess a claim or otherwise provide our services.
Access to your personal information
You have the right to request access to and correction of your personal information. We will respond to requests in accordance with the Privacy Act 2020.
We take reasonable steps to ensure that personal information we use or disclose is accurate, complete, relevant, up to date and not misleading.
We may require reasonable evidence of identity before providing access to or correcting personal information.
How we disclose personal information
We only use and disclose personal information for purposes connected with our services, as permitted by law or with your consent.
We may disclose personal information to insurers, reinsurers, veterinarians, veterinary clinics, claims assessors, evaluators, investigators, legal advisers, payment providers, technology providers, regulatory authorities and dispute resolution bodies where necessary to provide our services or meet legal obligations.
Petcover NZ Limited is generally responsible for collecting, holding and managing your personal information. We may also engage authorised service providers in New Zealand and overseas to store or process information on our behalf.
In providing insurance services, we may transfer personal information to Australia, the United Kingdom, the European Union, India or other countries where necessary to provide our services.
Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure recipients are subject to privacy protections that provide safeguards comparable to those under the Privacy Act 2020, including through contractual, technical or organisational safeguards where appropriate.
What we expect of you and third parties we deal with
If you provide us with personal information about another person, you confirm that you are authorised to do so and will provide them with a copy of this Privacy Policy.
Security of your personal information
We endeavour to protect any personal information that we hold from misuse and loss and to protect it from unauthorised access, modification and disclosure. We maintain physical, electronic and procedural safeguards designed to protect personal information from unauthorised access, loss, misuse, modification or disclosure.
Breach notification statement
If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.
Retention of personal information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including policy administration, claims handling, legal and regulatory obligations, dispute resolution and business record keeping requirements. When personal information is no longer required, it will be securely deleted, destroyed or de-identified.
Disputes
We will acknowledge your complaint promptly, investigate it fairly and seek to resolve it as quickly as reasonably practicable.
You may also contact our Internal disputes team at:
Phone: 0800 255 426 or
Email: support.nz@petcovergroup.com.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909
Opting out
If you do not wish to receive marketing communications from us, or if you have concerns about how your personal information is disclosed, please contact us using the details below.
How to contact us
If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, contact us during business hours on:
Telephone: 0800 255 426
Mail: PO Box 112 250, Penrose, Auckland 1642
Email: info.nz@petcovergroup.com
Legal
By using this website, you agree to this Privacy Policy and any updates made from time to time. Any changes will be published on this page.
Where you consent to receive SMS or other electronic communications from us, we will use your contact information only for the purposes for which consent was provided and will only disclose records of that consent where necessary to provide our services, engage service providers on our behalf, or where required by law.