Pet shop partners program terms and conditions

Petcover pet shop partners program

For Pet Shops setting up 4 Week Introductory Insurance Policies. This introductory insurance cover facility is offered in good faith to Pet Shops committed to the responsible sale of domestic pets for their clients as an introduction to the benefits of having an insured pet. By setting up the insurance for the animals of your clients you acknowledge and agree to abide by these terms and conditions.

Your Eligibility

You must be a current approved member of the Petcover Pet Shop Partners Program.

Eligibility

The program is available to birds, small mammals, reptiles, and turtles that you sell. All animals must have been examined by a veterinarian prior to being offered for sale.

1. Small mammals must be aged between 8 weeks and under 1 year of age at the start of the policy.
2. Birds must be aged between 12 weeks and under 1 year of age at the start of the policy.
3. Reptiles must be aged between 8 weeks of age and under 1 year of age at the start of the policy.
4. Turtles must be aged between 12 weeks of age and under 1 year of age at the start of the policy.

New Owner Eligibility

The new owners must be German residents and 18 years of age or older and has authorised you to set up the insurance cover.

Privacy and Legal

By setting up 4 Weeks Introductory Cover you acknowledge that you will be disclosing the new owner’s personal information to Petcover. The personal information provided by you will be used in accordance with our full Privacy Notice (below). It is your responsibility to ensure that you have sought permission from the new owner to set up the 4 Weeks Introductory Cover for their new small mammal, bird, reptile or turtle and confirmed that they are happy for their information to be shared with us.

Please refer the customer to our Privacy Notice which is included in their policy documents sent to them and available on our website www.petcovergroup.com/de/.

1. You will set up introductory policies in accordance with these terms and conditions and talk to them about the about the Introductory Cover prior to its inception by you.
2. You will not knowingly omit or misrepresent material facts about the animal’s state of health.
3. You will not provide advice about the Introductory Cover or any other insurance product offered by us or any other insurance providers; and
4. You will not recommend a specific insurance product or insurance provider.

Setting up, amending or cancelling the cover

1. You can set up the introductory cover up to 24 hours after the date of sale of the pet only. The start date of the policy will be the date of sale.
2. Animals should be in good health and have shown no clinical signs or symptoms of any illness or injury.
3. Any clinical signs, symptoms, illnesses or injuries must be disclosed to us.
4. When the cover is set up, we shall send an email to the new owner that:

If you become of aware of any errors or omissions, please contact us by calling 0800 400 720 or email us zoohandlung@petcover.at.

Rewards Program

When a 4 Week Introductory policy you have set up is converted to an annual Insurance policy by the new owner you will accumulate a 10,00 € gift voucher for every policy.

Rewards are subject to the following:

1. You are a member of the Petcover Pet Shop Program.
2. You reside in Germany.
3. We have received a minimum of 2 months premium on the paid insurance policy.
4. The insured pet is the same as the covered on the Introductory cover.
5. The annual policy holder and the introductory cover policy holder are the same person.
6. Rewards can be accumulated for a period of 2 years at which time they will expire.
7. You acknowledge that any rewards may be liable for tax and it is your sole responsibility to make the appropriate declarations; and/or
8. We reserve the right at our sole discretion to change the type, frequency or the amounts of rewards.

General Conditions

You agree to comply with the guidelines as set out in the Petcover Pet Shop Program Charter. We reserve the right at our sole discretion without notice or liability to:

1. Withdraw the 4 Week Introductory Cover facility at any time.
2. Change or remove any offer, benefits or items associated with the Petcover Pet Shop program; and/or
3. Change the terms and conditions.

When you use this facility and set up insurance cover for your puppies/kittens you must adhere to the terms and conditions and must not deliberately misrepresent or omit any material facts about the puppy/kittens state of health or knowingly provide incorrect information which may prejudice our decision to accept the insurance cover.

If you do, we reserve the right to:

1. Refuse or withdraw permanently access to the Petcover Pet Shop Program and the Introductory Cover facility at any time; and/or
2. Cease any further rewards.

You agree to provide us with information when requested if necessary so we can access factual information in support of any claim on a 4 Week Introductory Cover set up by you or a subsequent annual policy set up by the new owner.

We continually monitor claims made on the 4 Week Introductory policies and based on the claims experience from the policies set up by you we may withdraw access to the Petcover Pet Shop Partners Program and the Introductory Cover facility.

As a member of our Petcover Pet Shop Program and the Introductory Cover facility you warrant:

1. You adhere to the values, principles and standards of the responsible breeding & sale of domestic pets.
2. You will not knowingly make available for sale any animal with a congenital or hereditary defect.
3. You will maintain the required licensing and/or registration
4. You have never been and are not currently the subject of any investigations by any Local, Government or other regulatory body, and/or
5. You have not been convicted of any offence by any Local, Government or other regulatory body.